Terms & Conditions

This Website also contains links to other websites, which are not operated by Lexus Exports Pvt. Ltd. (the "Linked Sites"). Lexus Exports Pvt. Ltd. has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

ILEX operates this Web site (www.ilexlondon.com). All despatches are handled by central warehousing partner Lexus Exports Pvt. Ltd, and therefore all particular products are shipped from their warehouse in India.

1. PRODUCTS, CONTENT AND SPECIFICATIONS.

All features, content, specifications, products and prices of products and services described or depicted on this Web Site are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only.

All products have ‘ILEX- London’ branding. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours; however the actual colour you see will depend on your computer/laptop/mobile screen and we cannot guarantee that it would accurately display such colours. Unless otherwise stated, all product images are for illustration purposes only and therefore, may not include items which serve as props - such as pens, make-up and gift boxes as standard.  The inclusion of any products or services in this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner.

2. ACCURACY OF INFORMATION.

We attempt to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or validity of any information on this Web Site. For example, products included on the Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Web Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order. NOTE: The prices online may vary to the prices in our retail outlets.

3. USE OF THIS WEB SITE.

The Web Site design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are either the property of, or used with permission by, Lexus Exports Pvt. Ltd. and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of such material. You may not modify the information or materials located on this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.

You should bear in mind that buying leather goods over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that the colours which are shown for the goods on the website will depend on many factors – including your display settings.
All sizes and measurements are approximate;
All goods are subject to availability - we may not be able to supply your order;
Any delivery estimates given on the website or by email are estimates only;
  The goods and promotions which are offered on the website may not be available in-store, and vice-versa.

4. TRADEMARKS.

Certain trademarks, trade names, service marks and logos used or displayed on this Web Site are registered and unregistered trademarks, trade names and service marks of Lexus Exports Pvt. Ltd. Other trademarks, trade names and service marks used or displayed on this Web Site are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this Web Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Web Site without our written permission or the written permission of such third party owner.

5. THIRD PARTY LINKS.

From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by us or our affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither we nor any of our affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither we nor any of our affiliates endorse, guarantee, or make any representations or warranties regarding any other Web site, or any content, materials or other information located or accessible from such Web sites, or the results that you may obtain from using such Web sites. If you decide to access any other Web site linked to or from this Web Site, you do so entirely at your own risk.

6. INAPPROPRIATE MATERIAL.

You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libellous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence or give rise to civil liability, or otherwise violate any law. In addition to any remedies that we may have at law or in equity, if we reasonably determine that you have violated or are likely to violate the foregoing prohibitions, we may take any action we reasonably deem necessary to cure or prevent the violation, including without limitation, the immediate removal from this Web Site of the related materials.

7. USER INFORMATION.

Other than personally identifiable information, which is subject to this Web Site's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner is and will be considered non-confidential and non-proprietary. We shall have no obligation to use, return, review, or respond to any customer communication. We will have no liability related to the content of any such customer communication, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.

8. DISCLAIMERS.

Your use of this web site is at your risk. The materials and services provided in connection with this web site are provided "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither we nor any of our affiliates warrant the accuracy or completeness of the materials or services on or through this web site. The materials and services on or through this web site may be out of date, and neither we nor any of their affiliates make any commitment or assumes any duty to update such materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.

9. LIMITATIONS OF LIABILITY.

We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Web Site or your downloading of any materials, from this Web Site. In no event will we, our respective officers, directors, employees, shareholders, affiliates, parent corporations, agents, successors, assigns, retail partners nor any party involved in the creation, production or transmission of this web site be liable to any party for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this web site, any web sites linked to this web site, or the materials, information or services contained at any or all such web sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.

10. PRIVACY POLICY.

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

11. PROHIBITIONS.

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Lexus Exports Pvt. Ltd. will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

12. INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT.

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Lexus Exports Pvt. Ltd. or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Lexus Exports Pvt. Ltd. and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Lexus Exports Pvt. Ltd. or its licensors. “ILEX” is trademark belonging to Lexus Exports Pvt. Ltd. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of Lexus Exports Pvt. Ltd.

13. ILEX LONDON COMMUNITY AREAS.

ILEX London reserves the right to close an account if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts, or disrupts any of our services in any way.

The Service provides you with the ability to interact with social media services, such as through FaceBook “Like” buttons, Twitter and otherwise. These features may enable integration and/or access to your social media accounts. We do not control those social media services, your profiles on those services, modify your privacy settings on those services or establish rules about how your personal information on those services will be used. You and the social media service providers are in control of those issues, not ILEX London. You are encouraged to read all policies and information on the applicable social media services to learn more about how they handle your information before using any such features made available to you on our Service. We are not responsible for any acts or omissions by any social media service provider or your use of features that come from their platform.

14. TERMS OF SALE.

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please` see our Shipping Policynotice for further information.

In order to contact with ILEX London you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. ILEX London retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Lexus Exports Pvt. Ltd. or may in some cases be a third party. Where a contract is made with a third party ILEX London is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

15. OUR CONTRACT.

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

The conditions of use relating to any discount code will be specified at the time of issue.
These T&Cs relate to all ILEX London promotions, competitions and discount codes (unless otherwise stated).
Only one promotion code can be used per order
Selected premium items exclusions may apply
A promotion code can't be used after an order has been placed

16. SHIPPING.

All international orders take a minimum of 7 to 10 working days for delivery from the date of order. Further information on the order status can be provided by our customer care upon request. 

We deliver to the countries mentioned in our site, and offer different shipping options as applicable. All orders are shipped from the global warehouse located in India. Free shipping is offered where mentioned.* For customers outside India international shipping charges as well as duties and taxes as applicable are payable by the customer. For more information, please write to us at: customercare@ilexlondon.com. Handling or convenience charges may apply.*

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions/ countries contained on this Web Site. Risk of loss for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders within 48 hours with the exception of occasions and festivals where it may take up to 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched. All orders require a signature upon receipt.

17. TAXES & DUTIES.

Taxes and duties are calculated according to your shipping destination and are borne by the customer.

When ordering from www.ilexlondon.com, you are considered as the ‘importer’ and must comply with all laws and regulations of the country in which you are receiving the product.

All orders are shipped from the global warehouse located in India. Customers outside India will be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. The recipient of the parcel must pay these charges. Custom policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order. Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. For more information, please write to us at customercare@ilexlondon.com

18. INSURANCE.

We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you would have to accept that evidence of a signature by them (or at that delivery address) is evidence of delivery

19. RETURNS AND EXCHANGE.

You acknowledge that these terms of returns and exchange are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale. We may accept returns for account credit only. For this purpose we must receive the merchandise within 14 days from the date it was shipped to you. Items must be unused, unworn, unwashed and undamaged by you. Goods will be returned only if they are returned in their original packaging. We do not provide refund on any goods sold. Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions. Exchange of product is permissible only once per item. Since we keep limited inventory and do not always have all styles available and under such circumstances the amount paid by you can be used by you whenever you shop with us next time. All conditions applicable to return of goods shall also apply to exchange of goods. To return an item, the customer must write to us at customercare@ilexlondon.com, a prompt response is assured to such mails. If you are not satisfied with the product received by you for any reason you may have the option to exchange and at our sole discretion to receive a refund. We are not liable for any damages caused to the Product during transit.

Please note we do not offer exchanges for alternative items, colours or sizes. An exchange is placed as a new order. This will involve placing a new order and taking payment details from you again. You will be refunded for any returned item(s) in line with the refund policy stated above.

Our terms and conditions pertaining to returns and exchange are as follows:-
We understand that you not be happy with your purchase. You are eligible for an exchange up to 7 Days from date of receipt of item(s). Our return and exchange policy is however subject to the following:

(a) Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please inform our customer care in the event any Goods/Products are delivered without tags
(b) Where provided, belts and any designer packaging such as dust bags, and leather tags should be included with your return.
(c)Shipping Cost for Returns/Exchanges must be borne by the sender.
(d) Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same style, subject to availability. Where possible, we will offer to repair faulty items. We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

20. RETURN POLICY FOR INCORRECT/FAULTY PRODUCT RECEIVED.*

Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. We inspect all products sent before shipping to ensure the highest possible standards, but if for some reason the product you have received is in some way faulty, please contact customercare@ilexlondon.com immediately quoting your order number and details of the product you had purchased and stating the problem along with photos depicting the nature of problem. We will then advice on how to proceed with the return. Faulty products will be assessed and if appropriate we will either credit your login account for the value of the product or action a repair or replacement. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same style, subject to availability. Faulty goods would have to be reported within 7 days of receipt of the product. If the goods do not reach us within 14 days of receipt, we reserve the right not to process your return.

*Terms & Conditions: all goods are your responsibility once in your possession, so please handle all goods with extreme care and ensure that you send the package by a method which insures the value of the goods, as well as retaining your proof of postage. In order to process a credit or replacement, the goods must reach us intact, undamaged and in perfect condition within 14 days of receipt of goods.

21. REFUND FOR NON DELIVERY.

We will issue a full refund for items purchased online which could not be delivered due to unavailability of the product. Your refund will be credited to the original purchaser's credit card.

If the date on your payment or credit card has expired or for any reason the original card has been cancelled, please contact customercare@ilexlondon.comso that we can update your payment type and ensure that your refund gets processed correctly.
We will contact you by email to let you know that your refund has been processed. Please note that refunds can take up to 14 working days to process from receipt by our Returns Department.

22. LINKING TO THIS WEBSITE.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

23. VARIATION.

ILEX London shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

24. REVISIONS TO THESE TERMS AND CONDITIONS.

We may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at this Web Site.

25. INDEMNITY.

You agree to indemnify, defend and hold harmless ILEX London, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

26. CHOICE OF LAW; JURISDICTION.

These Terms and Conditions supersede any other agreement between you and us to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the laws of the country of origin of goods –‘India’, without giving effect to any principles of conflicts of laws. A printed version of these Terms and Conditions shall be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

27. ENTIRE AGREEMENT.

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and ILEX London. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Lexus Exports Pvt. Ltd. and/or Lexus Ventures Ltd.

28. TERMINATION.

We may suspend or terminate your account or your use of this Web Site at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.