Shipping

WHEN DO WE DELIVER

All international orders take a minimum of 7 to 10 working days for delivery from the date of order. Further information on the order status can be provided by our customer care upon request.

We ship to the following countries only:

ZONES

COUNTRIES

Zone A

U.A.E.

Zone B

BANGLADESH, BHUTAN, MALDIVES, NEPAL, PAKISTAN, PHILIPPINES, SINGAPORE, SRI LANKA, THAILAND

Zone C

AFGHANISTAN, EGYPT, IRAQ REPUBLIC, JORDAN, LEBANON, PALESTINE AUTHORITY, SAUDI ARABIA, SYRIA, YEMEN

Zone D

CHINA, HONG KONG

Zone E

BRUNEI, CAMBODIA, EAST TIMOR, INDONESIA, LAOS, MACAU, MALAYSIA, MONGOLIA, SOUTH KOREA, TAIWAN, VIETNAM

Zone F

BELGIUM, DENMARK, FAROE ISLANDS, FRANCE, GERMANY, GREENLAND, ITALY, LIECHTENSTEIN, LUXEMBOURG, NETHERLANDS, SPAIN, SWITZERLAND, UNITED KINGDOM, VATICAN CITY

Zone G

CANADA, MEXICO, USA

Zone H

JAPAN

Zone I

ANDORRA, AUSTRALIA, AUSTRIA, BULGARIA, CYPRUS, CZECH REPUBLIC, FINLAND, GIBRALTAR, GREECE, HUNGARY, ICELAND, IRELAND, ISRAEL, KIRIBATI, MALTA, MONACO, NEW ZEALAND, NORWAY, POLAND, PORTUGAL, ROMANIA, SWEDEN, TURKEY

Zone J

ALBANIA, ALGERIA, AMERICAN SAMOA, ANGOLA, ANGUILLA, ANTIGUA, ARGENTINA, ARMENIA, ARUBA, AZERBAIJAN, BAHAMAS, BARBADOS, BELARUS, BELIZE, BENIN, BERMUDA, BOLIVIA, BONAIRE, BOSNIA, BOTSWANA, BRAZIL, BRITISH VIRGIN IS., BURKINA FASO, BURUNDI, CAMEROON, CAPE VERDE, CAYMAN ISLANDS, CENT AFR REP, CHAD, CHILE, COLOMBIA, CONGO, COOK ISLANDS, COSTA RICA, CROATIA, CURACAO, DEMOCRATIC REPUBLIC OF C, DJIBOUTI, DOMINICA, DOMINICAN REPUBLIC, ECUADOR, EL SALVADOR, EQUATORIAL GUINEA, ERITREA, ESTONIA, ETHIOPIA, FIJI, FRENCH GUIANA, FRENCH POLYNESIA, GABON, GAMBIA, GEORGIA, GHANA, GRENADA, GUADELOUPE, GUAM, GUATEMALA, GUINEA, GUYANA, HAITI, HONDURAS, IVORY COAST, JAMAICA, KAZAKHSTAN, KENYA, KYRGYZSTAN, LATVIA, LESOTHO, LIBERIA, LIBYA, LITHUANIA, MACEDONIA, MADAGASCAR, MALAWI, MALI, MARSHALL ISLANDS, MARTINIQUE, MAURITANIA, MAURITIUS, MICRONESIA, MOLDOVA, MONTENEGRO, MONTSERRAT, MOROCCO, MOZAMBIQUE, NAMIBIA, NEW CALEDONIA, NICARAGUA, NIGER, NIGERIA, NL. ANTILLES, PALAU, PANAMA, PAPUA NEW GUINEA, PARAGUAY, PERU, REUNION ISLAND, RUSSIA, RWANDA, SAIPAN, SAMOA, SENEGAL, SERBIA, SEYCHELLES, SLOVAK REPUBLIC, SLOVENIA, SOUTH AFRICA, ST KITTS & NEVIS, ST MAARTEN, ST MARTIN, ST. LUCIA, ST. VINCENT, SURINAME, SWAZILAND, TANZANIA, TOGO, TONGA, TRINIDAD & TOBAG, TUNISIA, TURKS & CAICOS I, UGANDA, UKRAINE, URUGUAY, UZBEKISTAN, VANUATU, VENEZUELA, VIRGIN ISLANDS, WALLIS & FUTUNA, ZAMBIA, ZIMBABWE

Zone K

BAHRAIN, KUWAIT, OMAN, QATAR

Zone L

INDIA *

SHIPPING METHODS AND COSTS

We deliver to the countries mentioned in our site, and offer different shipping options as applicable. All orders are shipped from the global warehouse located in India. Free shipping is offered where mentioned.* For customers outside India international shipping charges as well as duties and taxes as applicable are payable by the customer. For more information, please write to us at: customercare@ilexlondon.com.
Handling or convenience charges may apply.*

SHIPPING LIMITATIONS

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions/ countries contained on this Web Site. Risk of loss for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

IMPORTANT INFORMATION

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders within 48 hours with the exception of occasions and festivals where it may take up to 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched. All orders require a signature upon receipt.

INSURANCE

We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you would have to accept that evidence of a signature by them (or at that delivery address) is evidence of delivery

TAXES & DUTIES

Taxes and duties are calculated according to your shipping destination and are borne by the customer.

When ordering from www.ilexlondon.com, you are considered as the ‘importer’ and must comply with all laws and regulations of the country in which you are receiving the product.

All orders are shipped from the global warehouse located in India. Customers outside India will be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. The recipient of the parcel must pay these charges. Custom policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order. Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. For more information, please write to us at customercare@ilexlondon.com